All questions related to your profile and managing it

• How can I change my password? 406
• I play in several clubs, can I have a single login? 248
• I have a single account across several clubs, how do I choose which club to display? 187
• A family member wants to become a member, can I add them? 141
• How do I book for a family member? 9
• I've lost my password. How can I recover it? 227
• How do I change my profile photo and information? 8
• I have several accounts: how do I merge them into a single login? 4
• How do I change the site language? 7
• How do I set my personal access code? 10
• My data: download, leave the club, delete my account 8
• How do I become a club member online? 4

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 148
• Why are some cells pink on the board? 367
• How can I make a booking 932
• How can I book with a guest? 240
• How can I edit a booking? 184
• How can I delete a booking? 284
• All courts are occupied. Can I join the waiting list? 70
• What payment methods are available to me for a booking? 92
• How to create an open booking 38
• How to join an open match 28
• Where can I find the court access code (door code)? 7
• How do I withdraw from an open match? 5
• How do I view my booking history? 1
• How do I see the weekly schedule? 5
• How do I find and book at another club? 10

How do I register for a camp or a school?

• Sign up for a tennis lesson 91

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 17
• How do I pay for a booking with my wallet? 11
• How do I split the payment with my partner? 5
• How do I use my restaurant vouchers? 8
• How do I view and pay my invoices? 8
• How do I download my certificates? 6
• How do I send money from my wallet to another member? 5

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 4
• How do I join my club's WhatsApp groups? 5
• How do I take part in the Défi-Plugin (challenge tournament)? 9

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 7
• How do I turn on dark mode? 7
• How do I install the Plugin.ch mobile app? 4
• How do I choose the notifications I receive on my phone? 5
• Where can I find the messages sent by my club? 12

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 8
• The administration home page 7

• Manage access 48
• Manage membership cards 23
• Manage clubhouse 14
• Manage restaurant credit 15
• Manage email sending 12
• Manage invoicing 11
• Manage member groups 13
• Manage registrations 10
• Manage special days 14
• Manage offers 14
• Manage online payments 12
• Manage billing regions 6
• Manage the club manager 10
• Manage challenge tournaments 9
• Manage RFID validation 10
• Manage general settings 16
• Setting up the accounts (general ledger) 5
• Configure EBICS: connect Plugin.ch to your bank 6
• Gate access log 12
• Manage multiple buildings 3

• Create a new court 22
• Manage court groups 25
• Manage booking periods 32
• Manage court usage 18
• List, edit, or delete a court 22
• Manage sports 7
• Close courts 7

• Create a new season 46
• Edit or delete a season 19
• Open the winter season by copying last season 9
• Link a sport to a season 6

• Manage recurrence authorizations 13
• Manage restrictions 12
• Manage subscription type 34
• Create booking prices: per session or per season 5
• Check rates with the rate grid 7
• Manage non-member and pay-as-you-go deductions 6
• Booking without a subscription: the guest subscription 9

• Create an item 19
• Assign an item to a member 12
• Edit or delete an item 11
• Delete an item assigned to a member 13
• Import linked items from Excel 5

• Display the member list 26
• Create a new member 33
• View a member's detailed information 14
• Display a member's operational data 13
• Manage member subscriptions 11
• Import member data 8
• Print member cards 10
• Print and export the member list 13
• Charge an item to a member or a group 5
• Link a member to a group 12
• Edit and delete a member 15
• Search for a member 11
• Managing duplicates: merging two profiles 8
• Managing units to be deducted: personalised hours and non-members 7
• Manage Swiss Tennis licenses 8
• Topping up a member's wallet 6
• Find and reactivate a removed member 7
• Issue a certificate for a member 4
• Managing families 14
• Handling erasure requests (GDPR) 4

• Add a new sponsor 15
• Invoice sponsors 12
• Re-invoice sponsors 11

• Assign and remove a role 14
• Roles and access: create and edit a role 13

• Activating the Lessons module 22
• Creating lesson items 16
• Create, edit, and delete a lesson 17
• Manage lesson groups 14
• Manage lesson enrollments 23
• Prerequisite 27
• Invoice and reminder texts 9
• Teachers' schedule 8
• Grouped payments of registrations (basket) 7
• Change the rate of a registration 8
• Copy a lesson for the next season 7

• Complete management of equipment rental 12

• Find old invoice groups (archives) 17
• Invoice considerations and display 13
• Create invoices 29
• Send invoices by email 13
• Manage payment reminders 9
• Print invoices 12
• List and search invoices 11
• Edit and delete invoices 19
• Invoicing a membership fee or an item: what's the difference? 10
• Automatic reminders for e-mail invoices 5
• Keeping the accounts with the general ledger 10
• Manage family discounts 5
• Import accounts from Excel 10
• Carry an overpayment over to the next invoice 6
• Transit accounts for online payments 6
• How invoice dates are calculated 4
• Annuler une facture ou une ligne déjà comptabilisée 5

• List of bank payments 17
• Processing via bank files 14
• Process a manual payment 15

• Process installments 14

• Managing bookings in the schedule 44
• Configure and use open matches 16
• Manage the set times 7
• Create a promo code and use it 7
• Refund a fixed-hour session that was released and taken again 4
• Moving a booking and creating a recurrence in the schedule 13
• Creating and managing recurrences 14
• The weekly view and the all-sports view 3
• The cash journal and the history of a booking 11
• Manage cash register prices 9
• Offering items with a booking 4
• Deleted bookings and deletion records 5
• Replace a player on a fixed hour 5
• A fixed hour cannot be added: nothing is displayed 11

• Manage automatic emails 15
• Sending bulk emails 12
• Manage messages 27
• History of sent emails 11
• Writing an e-mail with the editor 6
• Birthday and inactive member e-mails 9

• Manage challenge tournaments 7

• Enable partner search 18

• The statistics dashboard 17
• Invoicing bookings from the statistics 6

• Access the program 20
• Booking by a member 34

• Creating and configuring a lesson 24
• Sign up for a tennis lesson 14
• Managing registrations (administrator) 17
• Managing groups and the schedule 12
• Tennis lesson invoicing 19
• Invoicing check and Youth and Sport export 10

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 3
• Adding and editing an employee 8
• Special cases: minor salary, young people, pensioners, LPP 8
• Running the monthly payroll 6
• Entering a compensated absence (army, maternity, illness, accident) 12
• The 13th salary and holidays for hourly employees 7
• Paying salaries and reconciling them with the bank 6
• Correcting an approved payslip 5
• Salary certificates and annual lists 5

You'll find all the questions about booking without an account

• How can I book if I don't have an account 847
• Where can I find available courts in my area? 115
• How can I edit/cancel my booking if I don't have an account? 137